PHRASES NETWORK RESOLUTION

SERVICES

Your services will resume within 24 hours, but mostly it will get active within 30 minutes.

I'd suggest you to switch you phone off and switch it back on within 30 minutes and you'll be good to go.

You'll need to follow the simple steps in the email I've sent you and you'll be good to go.

I've sent you the email and internet setting to your email address levets@tiscali.co.uk

Have you tried switching off your phone removing the SIM card and switching it back on again ?

Currently we are aware of customers facing a network issue with the text service.

Our engineers are currently working on this on a priority basis.

We don't have time frame yet for the issue to be resolved. And I would not want to give you any false promises.

As of now there is no update on the issue yet from our engineers, so i won't be able to comment on the compensation yet until the services are back up and running.

There is no update yet from the engineers as they are working on this.

As I don't have physical visibility of the phone I won't be able to comment on the exact error of the phone.

I can place GPRS bars on your account so that you will not be connected to the O2 internet and you will not get any charges.

System Down

Our systems are currently not working.

You'll need to contact us after sometime as I would not be able to get into the customers account.

i'm really sorry I could be of no help due to the system problem.

Actually the systems are down, may be that's the reason even the link is not working.

Are system are running really slow due to technical issue, please stay online with me while I try to pull your account

I'm still trying to open your account for the details

Since the system is not coming on up i'd suggest you to call us on 08448 090 202 from a BT fixed line and they'll be able to help you

I'd surely help you but the system is not working for the web chat service

Our engineers are currently working on the highest priority

As of now there is no update on the issue yet from our engineers, so we don't have time frame yet for the issue to be resolved. And I would not want to give you any false promises.

Please be assured that it'll be resolved shortly and you'll be able to use your services once again.

I'd suggest you to switch you phone off and switch it back on within 30 to 40 minutes and check.

I'm really sorry about the inconvenience this has caused you. But we are trying to rectify it as soon as possible to get back the services for you.

I appreciate your patience in this matter and I'm sorry for any inconvenience caused due to this.

It was really nice chatting with you. Have a great day :)

PHRASES IN CUSTOMER SERVICE

I'm sorry to hear about the service you've received

I'm sorry if you feel you were unaware of this

I can completely understand how frustrating this must be.

I can appreciate how frustrating this may be for you

I can understand your feelings and how this may effect you. This is not the level of service we want you to receive and I'm very sorry we've let you down in this way.

I can completely understand how frustrating this must be.

I’m delighted to hear

I wish you all the best for times ahead and have a nice evening.

I'd like to reduce your trouble up to some extent.

I trust the above information relieves your trouble and makes you feel relaxed. Enjoy rest of your day.

I won't be able to reimburse for the time and efforts you'd taken to receive the parcel. However, as a one-time goodwill gesture, I've credited your account with £5.00 including VAT (Value Added Tax).

Once again I'm sorry for any inconvenience which may have been caused.

Thanks for your patience and I'm sorry for the delay getting back to you

You can continue to enjoy our fantastic service

you could be eligible for an amazing deal with a fantastic new phone

Don’t worry because we could look at saving you some money, by changing you to one of out brilliant Simplicity tariffs

I'd just like to ask for a little further information,

I’m sorry for any inconvenience which may have been caused.

I'm sorry for any confusion caused about this

I'm sorry for any inconvenience this may have caused you and we do value your custom

I'm sorry for the delay getting back to

I'm sorry for the inconvenience this has caused you

I'm sorry for the inconvenience that you have faced,

I'm really sorry for the service you received

I'm sorry that your experiencing difficulties with this service

I'm sorry that you want to cancel your contract

I'm sorry you're disappointed with the service you received

I’m sorry you’re unhappy with the service you’ve received when visiting one of our O2 Stores. I can assure you this isn’t the level of service we expect you to receiv

I'm sorry to hear about the service you've received

I'm sorry if you feel you were unaware of this

I'm so sorry that you feel this way

I'm so sorry to hear about this,

I'm sorry you're so upset, Sir/Madam. Would you like for us to call you back when you feel a little calmer?"

I understand how frustrating this may be for you

I understand how upsetting this may be for you

I understand your frustration with this.

I can understand your frustration

I understand your feelings and that it may not have been explained to you that

I understand this may be a difficult situation for you, but we're/I'm here to help.

I understand this may have been an unpleasant experience for you, but we're here to help.

I can see you've had to contact us on numberours occasions and I'm sorry for this.

I can see how upsetting this may be for you

I can see where the problem is, Sir/Madam.

I hope you'll reconsider changing your network provider. You're a valued customer, and I'm sorry for any previous problems you've experienced with our service. We always aim to exceed our customer’s expectations in all areas of our service, I hope we will exceed your expectations in the future

I hope that if you need to contact us again, you’ll find our staff pleasant and helpful

I apologise, Mrs Brown, but if you continue to use this language, I will be forced to end this call."

I do understand the inconvenience you have faced

"I recommend that you (insert action here), Sir/Madam, so that I can take further action without delay."

I'm going to do my very best to help you, Mrs Brown."

I would suggest / I recommend

I can certainly help you

I'll action this for you right away."

I'll be more than glad/ happy to assist you I will ensure that I will surely ensure that

I'll surely ensure that

I'll look into this for you right away, Sir/Madam."

I absolutely agree.

I completely understand the reason why / your situation

I completely understand how you feel, Sir/Madam.

I definitely will make sure that it gets sorted.

I truly understand your concern, Sir/Madam, but unfortunately we cannot tolerate the kind of language you are using right now."

I really do appreciate this feedback

I greatly apologize for any inconvenience caused. Please accept our sincere apologies.