PHRASES NETWORK RESOLUTION

SERVICES

Your services will resume within 24 hours, but mostly it will get active within 30 minutes.

I'd suggest you to switch you phone off and switch it back on within 30 minutes and you'll be good to go.

You'll need to follow the simple steps in the email I've sent you and you'll be good to go.

I've sent you the email and internet setting to your email address levets@tiscali.co.uk

Have you tried switching off your phone removing the SIM card and switching it back on again ?

Currently we are aware of customers facing a network issue with the text service.

Our engineers are currently working on this on a priority basis.

We don't have time frame yet for the issue to be resolved. And I would not want to give you any false promises.

As of now there is no update on the issue yet from our engineers, so i won't be able to comment on the compensation yet until the services are back up and running.

There is no update yet from the engineers as they are working on this.

As I don't have physical visibility of the phone I won't be able to comment on the exact error of the phone.

I can place GPRS bars on your account so that you will not be connected to the O2 internet and you will not get any charges.

System Down

Our systems are currently not working.

You'll need to contact us after sometime as I would not be able to get into the customers account.

i'm really sorry I could be of no help due to the system problem.

Actually the systems are down, may be that's the reason even the link is not working.

Are system are running really slow due to technical issue, please stay online with me while I try to pull your account

I'm still trying to open your account for the details

Since the system is not coming on up i'd suggest you to call us on 08448 090 202 from a BT fixed line and they'll be able to help you

I'd surely help you but the system is not working for the web chat service

Our engineers are currently working on the highest priority

As of now there is no update on the issue yet from our engineers, so we don't have time frame yet for the issue to be resolved. And I would not want to give you any false promises.

Please be assured that it'll be resolved shortly and you'll be able to use your services once again.

I'd suggest you to switch you phone off and switch it back on within 30 to 40 minutes and check.

I'm really sorry about the inconvenience this has caused you. But we are trying to rectify it as soon as possible to get back the services for you.

I appreciate your patience in this matter and I'm sorry for any inconvenience caused due to this.

It was really nice chatting with you. Have a great day :)