here are six phrases that customers are happy to hear:
1. How can I help you? Customers appreciate the opportunity to explain exactly what they want and need from the service experience.
2. I can solve that problem. These magic words convey that a knowledgeable solution is imminent.
3. I don’t know, but I will find out. Customers
certainly appreciate the honesty in this response, but even more the
integrity that you will take responsibly in finding the answer
personally instead of passing the buck.
4. I will take responsibility. See #3.
5. I will deliver on time. Meeting set
timelines and providing a prompt service experience is something
everyone who’s ever had to wait on hold or has had a project’s
completion perpetually postponed can appreciate.
6. I appreciate your business. Perhaps the best of the six at the end of the day; a step above “thanks,” the word “appreciate” conveys genuine care.
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