I
have been dealing with Brownell's for a long time and they have never
let me down. Out of all of the orders I have placed through the years,
one got screwed up somehow and it took a while, but they made it right.
This is an update email that they sent me and it means something to me. I
thought I would share it here. So, read it and relax. Excoriating
Brownell's here in their own forum will do nothing at all except get
others all worked up too. Look around, people. Very few companies are
stocked and shipping fast. Brownell's is one of the largest companies in
the industry which equates to them having a very broad exposure and
insane demand during times like these. So, it isn't going to happen
fast, but people are getting their orders.
“Thank you for the smashing response. We’re sorry, we’re out of stock right now. We’ll be back with more by noon”.
1/10/13
Dear Brownells Customer,
We
have experienced a truly unprecedented volume of orders recently.
Because your trust is most important to us, we want to assure you we are
doing our very best to achieve our goal of same/next day shipping on
your orders.
However,
as a result of industry-wide shortage of certain products, many
customers like you have ordered out of stock items and have been placed
on backorder status. We are in daily contact with our key suppliers to
get as much inventory as they are able to send so we can fill backorders
as quickly as possible.
It
is our promise to fill all backorders as quickly as possible. We will
not cancel your backorder unless you specifically request us to do so.
Orders will be filled and shipped based on the date they were received.
We will ship backordered items as soon as inventory arrives in our
warehouse. You may receive multiple shipments, but remember you only pay
shipping once with Brownells.
In
addition, we are developing an order update system to keep you informed
on the status and anticipated delivery date of your order.
You are our #1 Priority, so please know we are doing everything possible to get your order to you as quickly as we can.
Best รข€" Frank & Pete Brownell
What does the Availability status mean?
In
Stock - The product is currently available, and normally ships within 1
business day. Due to high order volume in November and December,
in-stock items normally ship within 3-5 business days. Please note,
however, that we do not ship products on Saturday, Sunday, or major US
holidays.
Out of Stock - The product is not immediately available, but is on
order with the supplier, and will be shipped to you as soon as possible
(which, in most cases should only be a few days, but in some cases,
could be 1-3 weeks after you place your order.) For out of stock items,
you can request an e-mail when the item is back in stock.
This item ships separately - The product will arrive in a separate
shipment from other products you have ordered. Products with this
availability will generally arrive after other products, and delivery
times are not guaranteed.
There
are no additional charges for fulfillment of backordered items. The
total you see on the receipt is exactly what we charge, regardless of
whether it ships in a single box or multiple packages.
Back In Stock Email
Can I be notified when a product comes back in stock?
Yes!
We can send you an e-mail when a product is available for purchase. Any
product that is out of stock will have an "Email me when available"
link on the product page. Just click the link, fill out the simple form,
and when the item(s) you select come back in stock, you'll receive an
e-mail from us.
Please
note that you'll receive a separate e-mail for each item you select.
Once we send that e-mail, you won't receive another notification unless
you request it again. To be sure you receive your e-mail, be sure to add
"overlords@thinkgeek.com" to your address book so the e-mail is not marked as spam
Address Verification
Why was I asked to send in address verification?
Sometimes,
when an order is placed with a discrepancy between the billing and the
shipping addresses, or with a billing address outside the US, or the
order is above a certain value, our ordering system will flag the
transaction for manual review. In these circumstances, we request
physical documentation of the billing address on the order in question
to make sure that the order has been placed by the account holder. At
ThinkGeek we take your security and privacy very seriously. We hope you
understand that when we have to take extra security measures such as
this, we do it to protect you as well as ThinkGeek.
Unfortunately,
without this documentation, we are unable to complete the processing of
your order. If we do not receive the requested documentation within two
weeks of your initial order date, your order will automatically be
canceled. If you can't provide documentation of the billing address on
your order, you will need to cancel your current order and reorder using
the proper billing address for your credit card. Once we receive and
process your documentation, you should not need to provide it on
subsequent orders.
Order Status
What does the Order Status and/or Product Status mean?
This indicates the current status of your order, or of each item within your order. There are several statuses:
New - Your order has been accepted and will be processed soon.
Processing - Your order has been transmitted to the packing/shipping
department (or one of our distributors), and our warehouse monkeys are
gathering all of your goodies and preparing them to be shipped. (Note
that your order could remain in this state for several days.)
Partial Shipment - Some of the items have been shipped. Your credit card has been fully charged at this point.
Shipped - Your order has been fully shipped. Your credit card has been fully charged at this point.
Canceled - Your order has been canceled and normally your credit card
has not been billed. If it was billed, we have issued a proper refund
which should appear on your next statement.
What are those "Incomplete Orders" in my account history?
Those
are shopping carts that you have started but not completed. You can
view the order and complete the order at any time in the future. Those
orders stay with your account so, for example, you can start an order at
work and then complete the order from home.
To
delete an incomplete order from your account, hit the Complete this
Order button. This will take you to where you left off in the order
process. Once you are here, use our back button; at the bottom of the
page (not your browser's back button) until you get to the shopping
cart. Once you are at the shopping cart, remove all items from it. Once
this is done, the incomplete order should disappear.
or
example, I received an order for a product that I have to "backorder"
from my wholesaler and it can take 1-2 weeks to arrive to my warehouse.
So I can either:
1.
Email the customer and tell them that the product needs to be
backorderd and can take 1-2 weeks to arrive to our warehouse. And then
give them the option if they still want to purchase the product or
cancel.
OR
2.
Email the customer and tell them that the product needs to be
backorderd and can take 1-2 weeks to arrive to our warehouse. But just
go ahead and place the order and tell them it will arrive as soon as we
get it from our wholesaler.
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