APOLOGY STATEMENTS

Apology statements

Customer service is something we at O2 take extremely seriously as we feel this is how we set ourselves apart from the competition.

We take it very seriously if someone is letting us down on this front and are grateful to be informed if this is the case.

I can assure you that we always give our customers the best options for their accounts.

If it had been possible for us to offer this service, we would have offered this as an option.

I'm sorry if you feel that the service you've received hasn't been to your satisfaction.

I'm sorry for any inconvenience that may have been caused and I appreciate your patience with this matter.

Our advisors should be more than happy to help any customer regardless of how many times they have been to the store.

This attitude is entirely unacceptable.

Please accept our sincere apologies for not meeting your expectations of acceptable customer service levels.

As I said we aspire to help our customers in every possible manner whenever they contact us for help.

The level of service you received isn't the service we want our customers to receive.

We continue to be committed to providing you and all of our customers with the highest standards of service.

Thank you for taking time out to tell us that you like our new website.

We recognise that this hasn't been a brilliant experience and apologise for the obvious frustration.

We're doing everything we can to resolve the situation as soon as possible.

We need feedback such as yours to help us identify any area of our service, which our customers feel is in need of review.

Changes are then made on a regular basis, which reflect what our customers are telling us. Your feedback will be forwarded to the concerned authorities and appropriate measures will be taken.

We value you as a customer and we try to provide the best possible service to our customers.

I admire your patience and understanding.

I hope you'll understand my compulsion.